If your home is located within a Fibre or HFC LBNCo network area we can help with getting your home wired and connected for delivery of high speed broadband, phone, TV and Pay TV.

Connecting to the network is easy, simply choose one of the {Retail Service Providers} that operate in your estate / building and confirm your current connections status. Completed houses and apartments may already be connected to the network and ready for a service but if you are building a new house there are some additional steps you need to consider.

If your house is new or requires a connection our RSP partners will advise LBNCo. Our connections team will contact you and guide you through each stage of the network connection process.


Step 1: Planning
To take full advantage of our superfast broadband network you will need to provide cabling, power and distribution inside your house.  Ideally planning for your communications should be done early in the process at the same time as the electrical planning is being done.  You will need to think about what services you would like and where you would like them located throughout your house.  LBNCo recommends you mark up a plan of your house showing where you would like each phone, TV or data point located.  Once you are happy show your builder so that they can integrate it with the project plan.  Remember:  cabling can be installed after the home is built however it is more cost effective and less intrusive to install them during construction.
Step 2: Prepare your house

Outside of the house

Builder / Owner to supply

  • Lead in conduit
  • See our information for builders and homeowners for full specifications

Inside the house

Builder / Owner to supply

  • Power point for network termination device
  • Voice, data and TV points wired back to the NTD
  • Smart wiring hub
  • TV splitter
  • See our Information for builders and homeowners for full specifications
Step 3: Order a Service

As early as possible contact one of the Retail Service Providers below and order your services. Once you have submitted your application the service provider will ask LBNCo to connect your house to the network.

Retail Service Provider Web Phone Technology Support States



 1300 881 917  HFC, FttP, VDSL  ALL
Exetel  www.exetel.com.au 13 39 38  FttP, VDSL  ALL
Active Utilities_Stacked Logo_FA  www.activeutilities.com.au 1300 587 623  FttP, VDSL NSW, VIC, QLD
ausbbs  www.ausbbs.com.au  1300 775 828  FttP, VDSL  ALL
Clear network_Main logo  www.clearnetworks.com.au  1300 855 215  FttP, VDSL  VIC, WA
varsity333  www.varsityinternet.com.au  07 5512 6102  FttP, VDSL ALL
 www.activ8me.net.au  1300 760 219  FttP, VDSL  VIC
 www.harbourisp.com.au  1300 366 169  FttP, VDSL  VIC, NSW, WA, QLD
 www.activenet.com.au  1300 228 638  FttP, VDSL   VIC, NSW, WA, QLD
 www.aptel.com.au  1300 668 481  FttH  QLD, SA
 www.occom.com.au  02 8005 3937  FttP, VDSL  NSW