Frequently Asked Questions

Equipment connected to the LBNCo access network will not work during a power blackout so consider having an alternative form of communication handy, such as a charged mobile phone.

If you have a medical alarm, speak to your equipment provider about alternative solutions. During a power failure, you will not be able to make or receive calls, including to emergency services.

It can take up to three months before new addresses are validated by official address verification services such as Australia Post or local councils. If you can’t find your address on Retail Service Provider’s website, please contact them directly by phone or email.

Note: Registered addresses occasionally differ slightly from the address provided by the developer.

Yes, the ONU connection only uses fixed connections, which does not give off any wireless radiation.

Speak to your Retail Service Provider to have it repaired.

All LBNCo supplied equipment remains the property of LBNCo and should not be removed from the premises in which it’s installed. Speak to your provider when moving to switch your phone and internet services to your new address.

Connecting important devices such as your computer directly to your router will enhance speed performance. If you have a large house, you might also need a Wi-Fi extender (bouncer) to improve the Wi-Fi connection in your house.