meriton hotel meriton hotel

Shared Accommodation Network

For Hospitality, Serviced Apartments and Student Accommodation

OUR APPROACH

Internet access is no longer an optional service for guests. It has become an essential requirement for modern travellers, and as such customers expect a high quality service.

LBNCo’s Shared Accommodation Network (SAN) is designed to deliver consistent performance everywhere; from guest rooms to common areas (e.g. Lobby, Pool Deck, Recreational Areas, Lounge or Meeting Rooms).

We install full strength WiFi in every room so guests can use their laptops and mobile devices to stream high-definition audio and video content (Music, Movies, TV and Digital Media): all with NBN Grade performance and speeds.

Customers interact via a branded Customer Self Service Portal which, when integrated with the Property Management Software (PMS), requires little to no intervention from staff.

With guests connecting multiple devices and streaming HD video files, it is essential that there is enough bandwidth to service your building. LBNCo installs dedicated high capacity backhaul so all users’ requirements are catered for.

LBNCo successfully provides super fast networks within buildings of all scales; in doing so, we consistently exceed customer expectation, timeframe and budget.

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KEY FEATURES

LBNCo’s SAN offers the most comprehensive solution developed especially for single and multiple sites:

Self Service Portal

– Create Customised Login Pages
– Device Based Login Pages (Mobile/Laptop)
– Location Based Captive Portal
– Integrated with Social Media
– User Self Registration
– Promotions and Branding options

PMS Integration

– Pre-Integrated Solution with 15+ PMS
– Guest Check-In & Check-Out Details
– Supports Integrated System Package (Fidelio)
– Auto-Synch Facility (post Connectivity Failure)
– Offers Consolidated Billing for Internet
– Centralised PMS System for Multi-Location Properties

Reporting

– Admin GUI Usage Log (Audit Reports)
– Reports in CSV/Printable/Graphical/PDF
– Diagnostic and System Health Check Tools
– MIS & BI Reports

Customer Billing

– Prepaid & Postpaid Packages
– Create Hourly and Day Based Plans
– Registration & Renewal Packages
– Guest Check-Out Based Package Option
– Create Complimentary | VIP | Business Centre Plans
– Facilitates Top-Up for Pre-Paid Plans
– Data Billing – Peak & Off-Peak Billing
– Pulse Based Rating
– Pre-Paid and Post-Paid Billing
– Customisable Multi-Service Invoice Template
– Tax, Ancillary & Discount Facility

Guest Management

– Complete User Life Cycle Management
– Account ID Based User Credentials
– Create | Activate | Suspend | Renew | Archive Users
– Demographic Field Option
– Room Based Multi-Device Policy
– Guest Management Based Reports
– Guest MyAccount